Terms & Conditions – Lova Choco
- Terms and Conditions of Use
- Terms and Conditions of Sale
- Delivery, Risk & Ownership
- Cookie Policy
1. Terms and Conditions of Website Use
These Terms & Conditions outline the legal terms under which Lova Choco (“we”, “us”, “our”) provides access to and sells any chocolate products (“Products”) listed on our website (“Website”) to you.
Our products—including Celebration Chocolates, Birthday Chocolates, Party Chocolates, and Special Gifts—are crafted and sold in accordance with international e-commerce standards.
If you have questions, comments, or complaints about these Terms & Conditions or your online experience, please contact us at:
📧 Mohameddarwish111m@gmail.com
📞 +971 50 434 2226
By accessing or browsing this Website, you acknowledge that you have read, understood, and agree to be bound by these Terms & Conditions. If you are accessing this Website from outside your country of residence, you are responsible for complying with the laws of the location from which the Website is accessed.
We reserve the right to:
Modify, update or withdraw any part of the Website at any time without notice
Update or change these Terms & Conditions periodically
Continued use of the Website after updates will be considered your acceptance of the revised terms.
Each time you place an order, please review these Terms to ensure you understand the conditions that apply at that time.
When placing an order, you confirm that:
You are legally capable of entering into binding contracts
All personal details provided during checkout are accurate and complete
You will not impersonate another individual or use unauthorized personal information
2. Terms and Conditions of Sale
2.1 Products
All products displayed on the Website are subject to availability.
We take great care to ensure that product descriptions, images, and details accurately represent the items you receive. However, images are for illustration purposes only and colors or packaging may vary slightly.
We reserve the right to modify product prices, discontinue items, or update offers on the Website at any time.
Our products may contain common allergens, including dairy, nuts, soy, gluten, or traces of these ingredients. Please review product descriptions carefully before making a purchase.
Shelf-life and freshness:
All chocolate products sold by Lova Choco come with a recommended freshness period. We advise consuming them within the indicated timeframe for the best flavor and quality.
2.2 Placing an Order
When placing an order through the Website, you must read and agree to these Terms & Conditions.
If you require clarification about any section, please contact Customer Support at: Mohameddarwish111m@gmail.com
Orders must be submitted following the instructions displayed on the Website.
2.3 Acceptance of Your Order
After placing an order, you will receive an order acknowledgment email, confirming the products purchased and the total price.
If you do not receive this email within 48 hours, please contact Customer Support.
This order acknowledgment does not mean your order has been accepted.
Your order is accepted only when:
Your payment method is successfully authorized
You receive a dispatch confirmation email indicating your order has been shipped
We reserve the right to decline any order.
If payment has already been taken and the order is declined, a full refund will be issued within 14 days.
3. Delivery, Risk & Ownership
Your order will be delivered based on the estimated delivery date shown in your dispatch confirmation email.
If delays occur due to circumstances beyond our reasonable control, we will inform you as soon as possible and provide a revised delivery timeline.
Products will be delivered to the address provided at checkout. Delivery is considered complete once the products reach the specified address or alternative address provided in your instructions.
If no one is available to receive the order:
We may follow your delivery instructions (e.g., leave in a safe place)
Or our delivery partner may leave a note with instructions for re-delivery or collection
Once delivery is completed:
The products are your responsibility
Ownership of the products transfers to you only after full payment is received, including any delivery fees
4. Cookie Policy
The Lova Choco Website uses “cookies” to improve user experience, analyze traffic, personalize content, and support site functionality.
Cookies are small files placed on your device to store preferences and track usage.
You may choose to refuse cookies or receive a warning when cookies are being used by adjusting your browser settings. Please note that disabling cookies may affect some parts of the Website's functionality.
More information about cookies is available at:
www.allaboutcookies.org